Mumukha Snack Bar (www.mumukha.co.za) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make use of our e-store.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following personal information:

1.1 Information You Provide Directly

• Full name and surname

• Contact details (email address, phone number)

• Billing and delivery address

• Order details relating to:

  • Equipment rentals (Soft Serve Machine, Double Barrel Slushy Machine, Single Barrel Slushy Machine, Popcorn Machine, Cotton Candy Machine, Waffle on a Stick Machine)

  • Consumables (Slushies, Popcorn, Cotton Candy, Waffle on a Stick, Soft serve Ice Cream)

• Communication sent to us via email, WhatsApp, or contact forms

1.2 Payment Information

Payments on our website are processed securely via PayFast, a third-party payment gateway. We do not store or process your card or banking details on our servers. PayFast processes payment information in accordance with their Privacy Policy and security standards.

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and interactions on the site

• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

• Process and fulfil orders for equipment rentals and consumables

• Arrange delivery, collection, or rental logistics

• Communicate with you regarding orders, confirmations, updates, or queries

• Process payments securely through PayFast

• Improve our website, services, and customer experience

• Comply with legal and regulatory obligations

3. Sharing of Personal Information

We only share your personal information where necessary, including with:

• PayFast for payment processing

• Delivery or logistics partners (for order fulfilment only)

• Service providers who assist with website hosting, IT support, or business operations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or destruction. Our website uses secure technologies and trusted third-party platforms to safeguard your data.

5. Cookies

Our website may use cookies to:

• Enable core site functionality

• Improve website performance and user experience

• Analyse site traffic

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

6. Your Rights (POPIA Compliance)

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information

• Request correction or deletion of your personal information

• Object to the processing of your personal information

• Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

7. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will be effective immediately upon publication.

10. Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: info@mumukha.co.za
Phone/WhatsApp: +27 83 256 3994